DECO informs…Report water waste in your area!
“I know that DECO has been carrying out a campaign about water waste in Portugal, asking consumers to report any cases of wastage in public areas. What is the goal
DECO informs…“What has changed in home loans for the disabled?”
Consumers have won another battle! The Parliament has approved a diploma which now allows disabled individuals to benefit from subsidised home loans. The previous 1976 law said that if all
DECO informs…“What is DECO’s stance over small shareholders affected by the BES crisis?”
DECO has an online complaint form available for small shareholders who have been affected by the BES crisis. Its goal is to collect data that will help find the best
DECO informs…I heard about a new ruling from the health regulatory authority (ERS) – are healthcare users more protected now?
ERS learned that some cases of acute illness were not dealt with on the day patients sought medical care from some health centres and hospitals. Many health establishments also failed
DECO informs…“What precautions should I take now that the sales season has started?”
It is possible to save money during the sales season, but sales are also a vehicle to help retailers. They allow them to quickly sell out of seasonal clothes so
DECO informs…“What care should I take when I wash my hands?”
On May 5, the World Health Organisation raised awareness regarding hand hygiene and other good habits to control infection through the “Save Lives: Clean Your Hands” global campaign. In Portugal,
Deco informs…“Is it true that I may not get away with traffic violations in other European countries?”
A new law has come into force setting rules that allow information about traffic violations to be transferred between EU member-states and make it easier to identify and notify the
Half a million request help from DECO
Consumer watchdog DECO was overwhelmed by more than 500,000 calls for help last year, a 15% increase on demands in 2012. The majority of calls related to complaints about the
DECO informs…Petition against lengthy customer loyalty contracts
DECO believes that demanding a 24-month customer loyalty contract for clients who obtain a telecommunications service is heavily penalising. Operators insist on applying the maximum period allowed by law, preventing
DECO informs…“What are the risks of becoming a guarantor?
In this new column, Portuguese consumer watchdog DECO will be informing readers of various interesting issues and laws affecting consumer decisions. “What are the risks of becoming a guarantor? DECO