Disastrous trip to Madrid with TAP
Dear Editor, This is a horrendous story about my experience of flying with TAP. They must be the worst airline in Europe. Their customer service is almost non-existent. Their IT
Letter to TAP: Discrimination against autistic son
Lyndon Pereira has written to the Resident, asking us to publish the email he has written to TAP and to which he has still not received a reply: Regarding PNR
TAP reveals plan to reduce delays and cancellations
Involves using charter company Hi Fly; awarding staff for ‘effort’ Trouble-torn ‘flagship airline’ TAP has come up with a ‘set of measures’ to try and reduce the number of delays
Pilots syndicate accuses TAP of “harmful and disastrous management”
Following bitter and consistent complaints by passengers over the last few days, ‘flagship airline’ TAP is now under fire from its pilots. Representing the pilots syndicate, Tiago Faria Lopes has
Summer flights misery
Portugal’s flagship carrier accused of sorely failing passengers Over 163 flights were cancelled in and out of Lisbon airport over last weekend and the course of Monday and Tuesday –
Business Class passenger opens judicial proceedings against TAP in Brazil
Edson Cipriano of Cipriano Slitter Technology alleges customer mistreatment and xenophobia Following on from the Resident’s publication of a reader’s experience at Lisbon airport last weekend, we received a copy
Flights cancellations “are more than those publicised”
“Majority are TAP flights, but up till now company has not published total number” The true number of cancelled flights at Lisbon airport over the last few days is higher
TAP CEO admits: “We are not offering quality service”
Warns ‘constraints’ will persist for coming weeks In a letter to clients on TAP’s official website, CEO Christine Ourmiêres-Widener has today admitted that the airline benefitting from €3.2 billion in
TAP passenger describes “nightmare” weekend at Lisbon airport
“Everyone from TAP was just running away as soon as they saw people” Following last weekend’s ‘horror stories’ of flight chaos in Lisbon, a passenger has been in touch with
“No confidence in TAP” – writer held up in latest Lisbon airport chaos
65 flights cancelled on Saturday; over 40 today – dozens of others massively delayed ANA airports authority has been doing its best to explain the crisis at Lisbon airport this