The Algarve’s Vale do Lobo Golf & Beach Resort has announced the launch of a brand-new service: a Digital Ambassador and AI Concierge.
Dubbed ‘Oliver’ and available via the Vale do Lobo website, the service complements the work of the resort’s teams in offering service at every touchpoint.
Oliver is available 24/7 to provide guests and owners with lifestyle-focused information in whichever language they prefer.
“The Digital Concierge is the latest in a long string of innovations from Vale do Lobo and a natural evolution of the iconic resort’s history of anticipating trends and enhancing guest experiences,” says the resort in a press statement.
“Excitingly, the Digital Concierge also supports real estate buyers to discover their perfect property at Vale do Lobo, delivering personalised property insights tailored to meet their unique needs. With so many exceptional and unique real estate opportunities across the resort, Oliver’s tailored guidance is invaluable in ensuring buyers can discover the property that’s right for them.”
For buyers seeking homes in a premium resort location, for example, Oliver can provide details of the latest homes available at The Residences Vale do Lobo – a collection of 44 townhouses, linked villas and apartments. Buyers seeking land to develop their own bespoke villa surrounded by nature, meanwhile, will be guided by Oliver to discover the selection of recently released plots in the resort’s serene Vale Real area.
The real-time information provides each potential buyer with the latest opportunities through informative, personalised interactions, extending and complementing the service already provided by the resort’s real estate team. As required, interactions flow seamlessly between the digital concierge and the on-site team, ensuring buyers have the service they desire at every moment.
“Designed to deliver simple, fluid and personalised interactions, Oliver makes it a pleasure for users to discover resort services and plan visits and activities, as well as to buy homes at Vale do Lobo. Instant responses save holidaymakers time and effort, putting immediate answers at their fingertips and supporting them to get the best from their Vale do Lobo experiences,” continues the resort.
From making a dinner reservation to buying a home, users have the personalised support they need, in the language of their choice, around the clock.
Alda Filipe, Vale do Lobo Board Member and Partner at Kronos Homes, comments: “We are delighted to launch the new Digital Concierge service, designed to enhance how guests, residents and prospective buyers interact with the wealth of facilities and services here at Vale do Lobo. With so much to discover, experience and enjoy across the resort, we are thrilled that ‘Oliver’ will enhance convenience, speed and accessibility of services in such an intuitive and personalised way. Vale do Lobo is already known for its unparalleled service levels, which we are elated to extend with this latest innovation.”
